About DigitalRez International
DigitalRez has been providing software, support and systems to the worldwide hotel, camping, charter and accommodation industry since 1993. Based on a philosophy of providing low-cost, real time systems underpinned by high-quality support, the company has thrived, serving more than 3,000 operations worldwide on our windows based system. Client locations include:
- North America
- Australia / Asia
- New Zealand
- United Kingdom
DigitalRez has a very broad client-base ranging from the "technology-savvy" to "tech-challenged",and serves everyone, from individual B&Bs to large 500 resort networks requiring membership management / central reservation systems, and everything in between.
As the dominant system provider to campground and RV/caravan parks worldwide, DigitalRez provides systems and services to many leading brands in that industry thru a network of offices in British Columbia, Canada, Barbados in the Caribbean, and Brisbane, in Australia.
The RezExpert product is one of the most robust systems in the entire accommodation management industry. RezExpert is capable of processing millions of real time reservations for multiple properties and managing hundreds of thousands of member/clients accounts and thousands of simultaneous users.
Additional Services Provided by DigitalRez:
Property Management Software - The system handles all your guests, all their transactions, accounts, and feeds everything to best-of-breed accounting systems and back-office packages like Sage, Great Plains, Oracle, IBM or any system that provides secure import methodologies.
Call Center Reservation Management Systems- Central reservation and property management services to large multi-resort, member management networks using configurable membership rules, loyalty programs, virtual currency (points) accounts, live online member account interfaces, member history and itinerary management.
Online Reservation and Account Management Systems- DigitalRez provides you the capability to create your own "Expedia" or "Travelocity" style system but even goes beyond that with online member reservation rules, restricted resort search/access, online resort remuneration accounts, online client services accounts - funds, loyalty, history, upcoming reservations, cancellation policies, change policies, commission accounts, travel agent access and many other leading-edge systems. Google Earth and Google Maps are mainstays in the new DigitalRez system and the company will provide Google AdWords statistical services as well.
Client / Member Management Systems - There is nothing more important than your customers. DigitalRez provides you the tools to keep your staff well informed, your clients feeling special, and the management in control. These systems provide a client-centric approach to resort and vacation management with dynamic packaging systems, billing systems and membership privileges management systems.
Commission Management Systems- Travel agencies, wholesaler account management, dynamic inventory allocation management systems and real time business intelligence drives the whole package splendidly. DigitalRez provides operations the ability to establish Reciprocal Referral Networks - a new and powerful revenue-building channel where resorts and operations can interact and exchange inventory, services and track all of the disbursements which are distributed and immediately displayed in real time online account interfaces. Technical Support Services - Toll free technical support, 24 hours a day, seven days a week. The DigitalRez technicians serve everyone with calm assurance that they have access to any resources in the company to ensure customer satisfaction.
Training Services - Online support portals, DigitalRez Academy, FAQ databases and webinars, Database Maintenance Services - Oracle and MS SQL Server are the main data storage platforms used. DigitalRez provides complete online hosted systems for clients who donâ€™t want to worry about expensive IT staffing issues.
Digital Rez CEO and Founder Ken Lahoda has passed away
As many of you may already know our CEO and Founder Ken Lahoda passed away on January 5th of this year. To say the least it caught all of us by surprise.
Over this past seven weeks the Executive formulated a plan and a way forward ensuring the continued growth of the company, safeguarding our loyal customer base and honoring Kens legacy.
Ken Lahoda founded Digital Rez in the mid-1990s and the Company continued to grow and develop in the Camping and small Hotel industry primarily and expanded around the world. Anyone that knew Ken knows that he was passionate about the company and the ongoing development of the software to meet and often exceed the needs of our clients.
RezExpert is the jewel in the crown of Ken Lahodas legacy, a system that is matched by none, secure, robust, feature rich and infinitely scalable. With the next feature set already planned and in development, RezExpert will become one of the foremost cloud based reservation and property systems in the world. The solid foundation that Mr. Lahoda diligently put in place ensures a bright future lies ahead for RezExpert.
With Mr. Lahoda’s passing, former General Manager Kevin Hall has stepped in to the pilot’s seat. Mr. Hall has spent his last 12 years with Digital Rez, not only guiding the office staff and the Technologists but also spending many hours with Mr. Lahoda talking about the future and the direction it needed to be steered. Mr. Hall has in the past been a Director of some of the Digital Rez Corporations and is now the Managing Director of the Digital Rez Group of Companies. Mr. Hall has already met with the various departments to strategize and develop both short and long term development and marketing goals and under this new leadership we expect our late founder’s vision to grow and flourish.
Former Chief Administrator Ryan Best now serves as our newest Director, as he takes on responsibility for Operations across the group, in order to free up Mr. Hall to concentrate on charting the way forward as Managing Director. Mr. Best will be responsible for Administration, Accounting, Taxation, Human Resource Management and Compliance, as well as assisting Mr. Hall wherever appropriate.
With the reorganization of the Corporations, the Board of Directors has also officially recognized Brad Colli’s contribution over the many years of Technology deployment, implementation of coding standards and system security. Mr. Colli has been with Digital Rez for almost 15 years and with that brings many years of experience as we have been on the cutting edge of technology, constantly pushing the boundaries of what is possible. He will now serve as Chief Technology Officer.
Together the Digital Rez team has over 100 years of working in the accommodation industry. From owning/operating hotels, campgrounds and timeshares the management staff have a significant depth of knowledge as to the information required to add value to the software behind the business. Together, we all expect to make Ken’s memory proud as we take Digital Rez to new and exciting places!!
Chairman of the Board
Digital Rez Group of Companies
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Digital Rez International
Upper Bay Street
Phone: 1 (246) 436 3739
Fax: 1 (246) 434 0406
Digital Rez Software
Phone: 1 (800) 811-5988
Fax: 1 (250) 836-3560
Digital Rez Australia
PO Box 154
21 Ahern St.
Phone: +61 7 4925-4400
Fax: +61 7 4938-7511