This is the Digital Rez Private members area. To access this section of the website you have to have an up-to-data maintenance plan.
This area has been introduced to provide added quick and efficient support to current clients. Inside the members area you can access
Video Tutorials – dozens of video tutorials to help you train staff members and learn how to maximize our software products.
Software Updates – Access the continual software updates – Digital Rez continually improves our product range. Now, more than any other time it is important to stay up-to-date with your software. PCI compliance is a huge issue, to stay PCI compliant you need to be on the latest build.
FAQ – A comprehensive library of frequently asked questions
Tips – Software tips, tricks and shortcuts. You will be amazed at many of the things you did not know your system could do. From great reports that make quickbooks and third party account entry a breeze, to the shopping cart and who’s here features.
Learn the top 3 things that will help you manage your business more efficiently.
What are the red flags that are simple to spot and can help you to avoid complications in the future?
How can you make sure you maximize occupancy and revenue?
Webinars - Access the latest weekly webinar recordings. Digital Rez hosts weekly webinars with our members. We answer questions, keep you up-to-date on the latest innovations and showcase new software features.
All this and more can be found in the members area waiting for you. This area will be constantly updated so make sure to return often. Many tech FAQ's will be listed to make it fast and easy to get the answers you need.
International Support
Note that international customers require internet access and an email account in order to benefit from our full range of technical support and maintenance offerings as we are unable to return calls originating outside of North America. With every new system, Digital Rez Software will provide 1-2 hours of start up training within the first 30 days of installation via phone and/or webinar in addition to the online tutorials we provide. Beyond that, clients outside the continental USA and Canada must call our regular business line during regular business hours. Please advise the receptionist that you are calling from outside North America and require assistance from our Technical Support team. You must subscribe to our International Key Maintenance Plan in order to maintain technical support services. Call in to Customer Service on our regular line at 1-888-836-3590 or via email at
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for more information concerning the International Key Maintenance Plan.
System Requirements
Our software can be run on a standalone system or on a network. A networked system may increase your system requirements.
Hardware
Standalone
The minimum hardware requirements to run ROS2006/RVTripsetter in a standalone environment include:
Pentium IV 3.00 GHz processor or higher.
4.00 GB RAM. (maximum RAM is recommended).
4 GB of available hard drive space.
If you are handling more than 150 units we recommend the configuration exceed these hardware specifications.
Network Server
There are several hardware options when using a server to run ROS2006/RVTripsetter on a network. A peer-to-peer network consisting of 2 to 4 computers handling less than 150 units can use a low end network. The minimum requirements for a low end network server include:
Pentium IV 3.00 GHz processor.
4.00 GB RAM. (maximum RAM is recommended).
4 GB of available hard drive space.
Twisted pair Network Interface card (10 base T minimum), running TCP/IP protocol.
A more robust server is recommended for high end networks and Digital Rez Software recommends specifications for servers in high use environments on an individual basis.
Network Clients
The minimum hardware specifications for a low end network client computer include:
Pentium IV 2.00 GHz processor.
2.00 GB RAM. (maximum RAM is recommended).
2 GB of available hard drive space.
Twisted pair Network Interface card (10 base T minimum), running TCP/IP protocol.
Software
Servers
Servers can be run under Windows Server 2003, Windows 7 Professional 32-bit or 64-bit or Windows 7 Ultimate 32-bit or 64-bit.. Enterprise customers also require Microsoft SQL 2005.
Clients
Workstations, standalone or networked can be run on Windows XP Professional, Windows 7 Professional 32-bit or 64-bit or Windows 7 Ultimate 32-bit or 64-bit. Each operating system has special software requirements as follows.
Windows 7 requires: Professional or Ultimate Only (32-bit or 64-bit)
All Important/High Priority Windows Updates must be installed at all times
All Optional Windows Updates for .NET Framework must be installed
TCP/IP Network Protocol
Windows XP Professional requires:
All Important/High Priority Windows Updates must be installed at all times
All Optional Windows Updates for .NET Framework must be installed
TCP/IP Network protocol
Windows 98SE,Windows NT and Windows 2000 are no longer supported. If ROS2006 is working on these operating systems, we will assist with ROS2006 issues up until we feel the issue is due to the operating system.
Windows 95, Windows 98 (1st Edition), Windows ME, Windows XP Media Center Edition, Windows XP 64-bit, all Windows Vista platforms and all Windows Home operating systems are not supported at all.
Systems such as Virtual Machines, Remote Desktop, Terminal Server connections and Windows Emulators being run on a Macintosh are also not supported.
Dean says: text on the original was updated some time ago by me and tested in test to make sure the changes worked. They did so I promoted and email change controls over. It was then tested and worked in prod but then stopped?
Contact Us
Digital Rez International
Shasta House Upper Bay Street Bridgetown St. Michael BB11157 Barbados
