Continuing Support Options for Clients outside North America

DigitalRez

Digital Rez Private Members Area.

This is the Digital Rez Private members area. To access this section of the website you have to have an up-to-data maintenance plan.

This area has been introduced to provide added quick and efficient support to current clients. Inside the members area you can access

Video Tutorials – dozens of video tutorials to help you train staff members and learn how to maximize our software products.
Software Updates – Access the continual software updates – Digital Rez continually improves our product range. Now, more than any other time it is important to stay up-to-date with your software. PCI compliance is a huge issue, to stay PCI compliant you need to be on the latest build.
FAQ – A comprehensive library of frequently asked questions
Tips – Software tips, tricks and shortcuts. You will be amazed at many of the things you did not know your system could do. From great reports that make quickbooks and third party account entry a breeze, to the shopping cart and who’s here features.
Learn the top 3 things that will help you manage your business more efficiently.
What are the red flags that are simple to spot and can help you to avoid complications in the future?
How can you make sure you maximize occupancy and revenue?
Webinars - Access the latest weekly webinar recordings. Digital Rez hosts weekly webinars with our members. We answer questions, keep you up-to-date on the latest innovations and showcase new software features.

All this and more can be found in the members area waiting for you. This area will be constantly updated so make sure to return often. Many tech FAQ's will be listed to make it fast and easy to get the answers you need.

Continuing Support Options for Clients outside North America

In addition to our Internet based support services available at http://digitalrez.com/tech_support, we also offer enhanced subscription based personal support for clients outside North America. The International Key subscription support service uses our subscription email address with a 3 hour response objective, or our toll line to connect to our Canadian development and support facility. Support is available Monday to Friday, between 7 a.m. and 5 p.m. PST. For pricing contact the Digital Rez customer service team today at 1-888-836-3590 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Australia / New Zealand & Asia Pacific

The Technical Support Maintenance Plan offered by Digital Rez Australia entitles you to direct toll free access to our technicians during regular business hours: 9:00 am to 5:00 pm EST,(Australia) Monday to Friday and Emergency after hours support if you have a problem with a supported product that prevents you from conducting business. Calls are directed to a paging service to answer your emergency calls, please provide the details of your emergency, your property name and a contact number to the paging service or Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

System Requirements

Our software can be run on a standalone system or on a network. A networked system may increase your system requirements.

Hardware

Standalone

The minimum hardware requirements to run ROS2006/RVTripsetter in a standalone environment include:

Pentium IV 3.00 GHz processor or higher.
4.00 GB RAM. (maximum RAM is recommended).
4 GB of available hard drive space.

If you are handling more than 150 units we recommend the configuration exceed these hardware specifications.

Network Server

There are several hardware options when using a server to run ROS2006/RVTripsetter on a network. A peer-to-peer network consisting of 2 to 4 computers handling less than 150 units can use a low end network. The minimum requirements for a low end network server include:

Pentium IV 3.00 GHz processor.
4.00 GB RAM. (maximum RAM is recommended).
4 GB of available hard drive space.
Twisted pair Network Interface card (10 base T minimum), running TCP/IP protocol.

A more robust server is recommended for high end networks and Digital Rez Software recommends specifications for servers in high use environments on an individual basis.

Network Clients

The minimum hardware specifications for a low end network client computer include:

Pentium IV 2.00 GHz processor.
2.00 GB RAM. (maximum RAM is recommended).
2 GB of available hard drive space.
Twisted pair Network Interface card (10 base T minimum), running TCP/IP protocol.

Software

Servers

Servers can be run under Windows Server 2003, Windows 7 Professional 32-bit or 64-bit or Windows 7 Ultimate 32-bit or 64-bit.. Enterprise customers also require Microsoft SQL 2005.

Clients

Workstations, standalone or networked can be run on Windows XP Professional, Windows 7 Professional 32-bit or 64-bit or Windows 7 Ultimate 32-bit or 64-bit. Each operating system has special software requirements as follows.

Windows 7 requires: Professional or Ultimate Only (32-bit or 64-bit)
All Important/High Priority Windows Updates must be installed at all times
All Optional Windows Updates for .NET Framework must be installed
TCP/IP Network Protocol
Windows XP Professional requires:
All Important/High Priority Windows Updates must be installed at all times
All Optional Windows Updates for .NET Framework must be installed
TCP/IP Network protocol

Windows 98SE,Windows NT and Windows 2000 are no longer supported. If ROS2006 is working on these operating systems, we will assist with ROS2006 issues up until we feel the issue is due to the operating system.

Windows 95, Windows 98 (1st Edition), Windows ME, Windows XP Media Center Edition, Windows XP 64-bit, all Windows Vista platforms and all Windows Home operating systems are not supported at all.

Systems such as Virtual Machines, Remote Desktop, Terminal Server connections and Windows Emulators being run on a Macintosh are also not supported.

Dean says:
text on the original was updated some time ago by me and tested in test to make sure the changes worked. They did so I promoted and email change controls over. It was then tested and worked in prod but then stopped?